Shipping policy
At Empire Direct, we aim to deliver your orders quickly and securely.
Processing Time
- Orders are typically processed within 1–3 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time
- Domestic delivery: Estimated 5–10 business days
- International delivery: Estimated 7–21 business days depending on destination
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method.
Tracking
Once your order ships, you will receive a confirmation email with tracking details.
Delays
Delivery times may vary due to:
- Customs processing
- Carrier delays
- Weather conditions
- High-demand periods
Incorrect Addresses
Customers are responsible for providing accurate shipping information. We are not responsible for lost packages due to incorrect addresses.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us promptly for assistance.
Customs & Duties
International customers are responsible for any applicable customs fees, duties, or taxes.