Privacy policy
At Empire Direct, we value your privacy and are committed to protecting your personal information. When you visit our website or make a purchase, we collect certain details such as your name, email address, shipping address, billing information, and payment details to process your orders efficiently.
Information We Collect
- Personal details provided during checkout
- Payment and transaction information
- Device information such as browser type, IP address, and cookies
- Order history and customer service communications
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website and customer experience
- Send promotional emails (only if you opt in)
Sharing Your Information
We may share your information with trusted third-party providers including:
- Payment processors
- Shipping carriers
- Shopify platform services
- Marketing tools (where applicable)
We do not sell or rent your personal information to third parties.
Cookies
Our website uses cookies to enhance your browsing experience, remember preferences, and analyze website traffic.
Security
We implement secure measures to protect your personal information; however, no online transmission is 100% secure.
Your Rights
You may request access, correction, or deletion of your personal information by contacting us directly.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page.
Contact Us
For privacy-related inquiries, please contact us through our store contact page.